Refund Policy

💸 Refund Policy

Your Satisfaction Matters

At Blossom Knot, every bouquet is handcrafted with care and created exclusively for each customer. Because every order is made-to-order and often personalized, our refund policy differs from that of mass-produced products.

Please read this policy carefully before placing your order.

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🌸 Handmade & Made-to-Order Products

Every Blossom Knot bouquet is handcrafted only after your order is confirmed.

Since each bouquet is created specifically for you, we are unable to accept returns or provide refunds simply because you change your mind after production has begun.

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💳 Booking Advance

A booking advance of ৳200 is required before we begin crafting your bouquet.

This booking advance is non-refundable, as it covers the preparation, materials, and production process that starts immediately after your order is confirmed.

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❌ Order Cancellation

Orders may be updated or modified only before production begins.

Once crafting has started, orders cannot be cancelled, as every bouquet is handmade specifically for your request.

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🎀 Custom Orders

You may customize:

* Bouquet Color
* Wrapping Paper
* Greeting Card Message
* Other available personalization options

Please review all customization details carefully before confirming your order.

Once production begins, customization requests cannot be changed.

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📦 Damaged Orders

We carefully inspect and package every bouquet before dispatch.

If your bouquet arrives damaged during delivery, please inform us immediately while the delivery rider is still present and share clear photos or videos of the package and product.

After reviewing the evidence, Blossom Knot may provide:

* A replacement bouquet, or
* A refund

depending on the nature of the damage.

Claims made after the rider has left may not be eligible for review.

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🚚 Incorrect Orders

If you receive a bouquet that does not match your confirmed order due to an error on our part, please contact us immediately.

After verification, Blossom Knot will offer either:

* A free replacement, or
* A full refund

depending on the situation and your preference.

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🚫 Delivery Refusal

If a customer refuses to accept a correctly prepared and delivered order, or provides incorrect delivery information that prevents successful delivery, the order will not be eligible for a refund.

Additional delivery charges may apply if re-delivery is requested.

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💰 Refund Processing

If a refund is approved, it will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider or financial institution.

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⚠ Refunds Will Not Be Provided For

Refunds are generally not available in the following situations:

* Change of mind after production has started
* Incorrect information provided by the customer
* Delivery refusal by the customer
* Minor handmade variations that do not affect product quality
* Courier delays beyond Blossom Knot’s control
* Public holidays, natural disasters, or other circumstances beyond our reasonable control

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📞 Need Assistance?

If you experience any issues with your order, please contact us as soon as possible.

Our team is always happy to review your concern and work toward a fair solution.

Customer satisfaction is important to us, and we’ll do our best to resolve any genuine issues promptly.

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🤍 Handmade With Care. Supported With Integrity.

Every Blossom Knot bouquet is crafted with patience, creativity, and attention to detail.

We appreciate your trust and are committed to providing the best possible experience from the moment you place your order until it reaches your loved one.

Thank you for choosing Blossom Knot.